Refund & Return Policy
Last Revised: September 2026 | Transparent, Customer-First Policies
7-Day Replacement
Instant exchange or replacement for products with verified manufacturing defects or transit damage.
100% Genuine Warranty
Every device comes with authorized manufacturer warranty valid across official Nepal service centers.
In-Store Support in Butwal
Visit our Butwal-6 retail showroom for instant diagnostics, hands-on testing, and immediate assistance.
Prompt Reimbursements
Approved refunds processed within 3-5 business days directly to your eSewa, Khalti, or bank account.
1. Overview & Commitment
At Bhairab Technopark, customer satisfaction is our greatest priority. We only sell 100% genuine, authorized products sourced directly from brand-accredited importers in Nepal. Whether you purchase high-end gaming laptops, desktop components, peripherals, or surveillance hardware, your purchase is backed by our dedicated warranty and replacement service.
Please review this policy thoroughly prior to making a purchase so that you understand the conditions and processes governing returns, replacements, and refunds.
2. Return & Replacement Eligibility
A product is eligible for replacement or return under the following conditions:
Reported within 7 days from the delivery or in-store collection date.
Reported within 48 hours of courier delivery with unboxing photos or videos.
Original manufacturer retail box, serial barcode sticker, power adapters, manuals, warranty slips, and included bundled accessories must remain intact.
3. Non-Returnable & Non-Refundable Items
The following items and situations do not qualify for returns or refunds:
- Physical damage, water ingress, burnt ICs, or electrical surge damage incurred after delivery.
- Tampered, altered, or missing product serial numbers or manufacturer warranty stickers.
- Opened software packages, operating system keys (Windows / Office), antivirus license codes, and digital activation cards.
- Consumable items once unpacked (thermal paste, thermal pads, cable ties, cleaning kits).
- Custom-built gaming PC rigs once physically inspected, benchmark-approved, and received by the buyer (hardware components within the build remain covered by individual manufacturer warranties).
- Change of mind after unsealing brand-sealed electronics where the item functions strictly according to specifications.
4. Step-by-Step Return Process
Notify Support
Call 071-530354 or email us at bhairabtechnopark21@gmail.com with your order invoice number and fault description.
Technical Diagnostic
Bring the item to our Butwal store or dispatch it via courier. Our certified technicians evaluate the hardware within 24-48 business hours.
Resolution
Once verified, you receive an immediate brand-new replacement, store credit, or direct refund through your original payment method.
5. Refund Methods & Timelines
When an authorized return cannot be replaced due to stock depletion, a refund is issued:
| Payment Method Used | Refund Channel | Expected Turnaround |
|---|---|---|
| eSewa / Khalti / Fonepay | Reversal / Wallet Transfer | 1 – 3 Business Days |
| Cash on Delivery (COD) | Direct Bank Deposit / Digital Wallet | 2 – 4 Business Days |
| Bank Transfer / ConnectIPS | Bank Account Deposit | 3 – 5 Business Days |
| Walk-in Cash at Store | Cash / Instant Wallet | Immediate at Showroom |
Need Immediate RMA Help?
Our technical support desk in Butwal is open 6 days a week to handle diagnostic tests, warranty exchanges, and repair tickets.
