Question 1

Where is Bhairab Technopark physically located?

Accepted Answer

Our main retail showroom and hardware service center is located at BUTWAL-6 RUPANDEHI, Butwal, Nepal (Lumbini Zone). We are open Sunday through Friday from 10:00 AM to 7:00 PM. You are welcome to visit us for hands-on laptop demonstrations, custom PC consultations, CCTV inquiries, and on-the-spot hardware testing.

Question 2

Do you deliver outside Butwal to other districts of Nepal?

Accepted Answer

Yes! We provide safe, insured delivery all across Nepal. For orders within Butwal, Tilottama, and nearby Rupandehi areas, our in-house logistics team typically delivers within 24 hours. For orders in Kathmandu, Pokhara, Chitwan, Biratnagar, Nepalgunj, and other districts, we partner with reliable express couriers with an estimated delivery window of 2 to 4 business days.

Question 3

What are the shipping charges and is free delivery available?

Accepted Answer

We offer free localized delivery inside Butwal city core for orders exceeding Rs. 5,000. For nationwide courier dispatches, nominal courier rates apply based on weight and dimensional volume. Courier fees are clearly displayed in your cart before checkout.

Question 4

How can I track the progress of my order?

Accepted Answer

Once your order is confirmed and dispatched, you will receive an SMS and email notification with your consignment tracking number and courier details. You can also view live order progress under your 'My Account' -> 'Order History' section.

Question 5

Is Cash on Delivery (COD) available?

Accepted Answer

Yes! Cash on Delivery is available for orders within Butwal and selected major municipal destinations across Rupandehi. For high-value custom gaming PCs or specialized hardware shipped across other provinces, a partial advance deposit may be requested prior to dispatch for security and verification.

Question 6

What digital payment methods do you accept online?

Accepted Answer

We accept all major licensed Nepali digital payment solutions including eSewa, Khalti, and dynamic Fonepay QR (compatible with all Nepali mobile banking apps). We also accept direct interbank wire transfers (ConnectIPS / RTGS) for institutional buyers.

Question 7

Can I receive an official PAN/VAT invoice for corporate tax deductions?

Accepted Answer

Absolutely. Bhairab Technopark is a tax-compliant registered business in Nepal. Simply provide your company name and 9-digit PAN during checkout, and our automated billing system will issue an official tax invoice with your order.

Question 8

What kind of warranty comes with laptops and desktop components?

Accepted Answer

All brand-new laptops, processors, graphics cards, motherboards, monitors, and storage drives sold by Bhairab Technopark come with authentic authorized manufacturer warranties (typically 1 to 3 years depending on the brand and model). Your warranty is backed by official service centers throughout Nepal.

Question 9

How do I claim a warranty or RMA for a defective component?

Accepted Answer

If a component malfunctions under normal operational conditions within the warranty term, you can either bring it directly to our Butwal-6 service center or ship it to us via courier. Our certified technicians will diagnose the issue and coordinate repair or replacement with the authorized national distributor. Please retain your original tax invoice or warranty slip.

Question 10

What if my item arrives damaged or Dead on Arrival (DOA)?

Accepted Answer

We provide a 7-day replacement guarantee for items with verified manufacturing defects or transit damage. Please notify us within 48 hours of delivery with photos or video of the issue, and we will arrange an immediate product exchange at zero extra cost. Check our Refund Policy for complete details.

Frequently Asked Questions

How can we help you today?

Where is Bhairab Technopark physically located?

Do you deliver outside Butwal to other districts of Nepal?

What are the shipping charges and is free delivery available?

How can I track the progress of my order?

Is Cash on Delivery (COD) available?

What digital payment methods do you accept online?

Can I receive an official PAN/VAT invoice for corporate tax deductions?

What kind of warranty comes with laptops and desktop components?

How do I claim a warranty or RMA for a defective component?

What if my item arrives damaged or Dead on Arrival (DOA)?

Can Bhairab Technopark assemble a custom gaming or workstation PC for me?

Can I upgrade the RAM or SSD on a laptop purchased from you?

Are all your laptops and components brand-new and sealed?

Do you supply and install commercial CCTV cameras and networking systems?

Do you offer on-site technical support for businesses and educational institutions?

Can I cancel or modify an order after placing it?

Still have questions?

Frequently Asked Questions

How can we help you today?

Where is Bhairab Technopark physically located?

Do you deliver outside Butwal to other districts of Nepal?

What are the shipping charges and is free delivery available?

How can I track the progress of my order?

Is Cash on Delivery (COD) available?

What digital payment methods do you accept online?

Can I receive an official PAN/VAT invoice for corporate tax deductions?

What kind of warranty comes with laptops and desktop components?

How do I claim a warranty or RMA for a defective component?

What if my item arrives damaged or Dead on Arrival (DOA)?

Can Bhairab Technopark assemble a custom gaming or workstation PC for me?

Can I upgrade the RAM or SSD on a laptop purchased from you?

Are all your laptops and components brand-new and sealed?

Do you supply and install commercial CCTV cameras and networking systems?

Do you offer on-site technical support for businesses and educational institutions?

Can I cancel or modify an order after placing it?

Still have questions?

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