Privacy Policy
Last Revised: September 2026 | Bhairab Technopark Data Protection Standards
Our Core Privacy Commitment
At Bhairab Technopark (Butwal, Nepal), we respect and protect the privacy of our customers, partners, and visitors. We do not sell your personal information to any third parties. Your data is strictly collected to process hardware orders, fulfill manufacturer warranties, and deliver superior technical support.
1. Introduction & Scope
This Privacy Policy applies to all services, online storefront transactions, and customer support channels offered by Bhairab Technopark ("we", "us", or "our"), having its principal retail showroom and service hub located in Butwal-6, Rupandehi, Nepal.
By browsing our website (www.bhairabtechnopark.com), purchasing laptops, gaming rigs, hardware components, or booking tech support services, you acknowledge and agree to the data collection and usage practices described in this document. We conduct our operations in adherence to the Electronic Transactions Act (ETA) 2063 and prevailing consumer privacy protections of Nepal.
2. Information We Collect
We only collect information necessary to fulfill your orders and elevate your shopping experience:
Personal Identity & Contact
Full Name, primary email address, verified 10-digit mobile number, delivery street address, city, district, and province within Nepal.
Commercial & Order Details
Purchased product models, serial numbers (for official brand warranties), invoice references, PAN numbers (for corporate buyers), and transaction statuses.
Payment Information
We never store raw debit/credit card numbers or digital wallet PINs. Payment authorizations are securely verified via eSewa, Khalti, or Fonepay gateways directly.
Technical & Device Logs
IP addresses, browser client type, operating system version, page access timestamps, and session tokens to preserve shopping carts and prevent malicious traffic.
3. How We Use Your Data
- Order Execution & Dispatch: Validating orders, generating tax invoices, and handing packages to our delivery agents across Rupandehi and nationwide couriers.
- Warranty Registration & RMA: Registering serial numbers with official authorized distributors (such as Asus, Dell, Acer, HP, Lenovo, MSI, Hikvision) for seamless warranty coverage.
- Customer Support: Responding promptly to your technical inquiries, quotation requests, and RMA repair queries through email, phone, or live chat.
- Security & Fraud Detection: Protecting customer accounts against brute-force logins, spam contact submissions, and unauthorized payment attempts.
- Store Updates: Sending occasional promotional campaigns or festival discount alerts (e.g. Dashain/Tihar Dhamaka) only if you voluntarily subscribe to our newsletter.
4. Third-Party Sharing & Disclosure
We do not rent, sell, or trade your personally identifiable information. Your data is strictly shared with trusted partners under confidentiality agreements:
Payment Processors: Licensed gateways (eSewa, Khalti, Fonepay) for real-time payment authentication.
Courier & Delivery Services: Regional delivery staff and courier partners receiving only your name, phone number, and delivery address to deliver packages safely.
Legal & Regulatory Authorities: Only when strictly mandated by laws of Nepal, court orders, or official governmental investigations.
5. Data Security & Storage
We enforce enterprise-grade security protocols across all our application layers:
- All data transmitted between your browser and our servers is secured via TLS / HTTPS 256-bit encryption.
- Passwords are cryptographically hashed using industry-standard salting algorithms before being stored in the database.
- Restricted administrative roles with Multi-Factor Authentication (MFA) and JWT-based session verification prevent unauthorized internal access.
- Regular security audits, vulnerability scanning, and rate-limiting protect against DDoS and brute force intrusions.
7. Your Rights & Choices
As a valued Bhairab Technopark customer, you retain the right to:
- Review and edit your personal information inside your My Account profile.
- Request an export of all transaction and order histories associated with your registered email.
- Opt out of newsletter and promotional SMS/email dispatches via the unsubscribe link in messages.
- Request full closure of your account and purge of personal identification data, subject to mandatory tax retention records under Nepali law.
8. Policy Updates & Contact
We may periodically update this policy to reflect enhancements in technology, service offerings, or legal regulations. The latest effective date will always be prominently displayed at the top of this page.
Bhairab Technopark Legal & Privacy Desk
Address:BUTWAL-6 RUPANDEHI, Butwal, Nepal, 977 (Lumbini Zone)
Telephone:071-530354
Email:bhairabtechnopark21@gmail.com
Working Hours:Sunday – Friday, 10:00 AM – 7:00 PM
